Customer care

Premium customer service

At YIT, we care about making your living experience pleasant and comfortable. Our uniqueness lies in our individual approach to each customer. However, our care doesn’t end when we hand over the keys. Our Customer Care department will remain at your service to ensure your living is worry-free and smooth.

What can we take care of for you?

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We’ll answer your questions and handle your requests

Do you have any questions regarding your home? Don’t hesitate to contact us via the YIT PLUS app – Support Center section. We’re here to answer all your questions.

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Apartment hand-over

Your completed apartment will be handed over to you in two steps:

  1. Technical inspection – You’ll confirm that everything matches the standard you selected.
  2. Final handover – You’ll receive the keys, and your new home will be ready for you to move in.
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Apartment manual

To give you a complete overview of your apartment, we’ll provide you with an Apartment User Manual. It’s a clear and practical guide to maintenance and apartment care, including essential technical information, instructions on how to operate various appliances, important contacts, and much more.

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Meeting with you

We know how much you're looking forward to seeing your apartment in person, which is why we organize a Client Day – your first opportunity to step inside your new home. We also host a First Owners’ Meeting, where you and your neighbors will be introduced to the selected property management company.

YIT PLUS Online Service

In YIT PLUS, neighbors become friends

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Thanks to the YIT PLUS app, you can easily communicate with your neighbors, the property manager, and YIT departments, while having all important apartment documents always at hand. You’ll also receive up-to-date information about the construction progress and gain access to exclusive offers from our partners.

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Don't miss out
Important information regarding your apartment or residential building

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Thanks to our partners
you’ll receive discounts and stay informed about nearby services.

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Meet and connect
with your new neighbors

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All documents
related to your apartment, available online via computer, tablet, or phone.

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Quick and easy
contact the building manager.

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Organize
a meeting with your neighbors

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Services and assistance
available online

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Submit a claim
and track the status of your claim online.

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