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Customer care

Our customer communication continues after an apartment sale

YIT's philosophy is to create a better space for living and to build homes. We are also unique in our individual approach to each customer assisted by our sales team. Our customer involvement continues after an apartment sale, and we strive to foster good relations even after a homeowner has moved in.

WHEN TO GET IN TOUCH?

The first contact with the Customer Care Department is when the future buyer signs the Future Purchase Agreement (FPA).

AND THEN?

We send a registration link to the buyer's email, allowing access to our
YIT PLUS online service.

WE WILL HANDLE IT

We are committed to resolving customer requests for two years from the homeowner’s moving in date.

Such requests are handled together with the Complaint Department, the Client Change Department, or directly with the responsible project managers.

We conduct regular customer satisfaction surveys to evaluate opinions of our products and services.

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REQUEST RESOLUTION

Customers can submit requests to the Customer Care Department at any time using the YIT PLUS online - Customer Service.

APARTMENT HAND-OVER

The Customer Care Department hands over completed apartments in two steps – technical transfer (customer inspects that apartment is completed to designated standard, and physical transfer (after the owner has paid full price and receives property keys).

APARTMENT USER MANUAL

Each homeowner upon property take-over receives an Apartment User Manual for property maintenance and care.

CLIENT DAYS

Client Days allow our customers to walk through their apartments for the first time, and we also organise first owner meetings where the selected management company is introduced to home owners.

YIT PLUS

YIT PLUS online service is a unique communication tool that allows apartment owners to communicate with the management company, YIT, and neighbours. As well as allowing scope for discussions with neighbours and the property manager, YIT PLUS also serves as a handy document store.

The apartment owner will find all his/her apartment documents - from purchase agreement to floor plans - at any time. YIT PLUS also includes information about stages of project construction and subsequent steps.

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Contacts

Sales Office
Račianska 153, 831 54 Bratislava
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