Customer care
Our customer communication continues after an apartment sale
YIT's philosophy is to create a better space for living and to build homes. We are also unique in our individual approach to each customer assisted by our sales team. Our customer involvement continues after an apartment sale, and we strive to foster good relations even after a homeowner has moved in.
WHEN TO GET IN TOUCH?
The first contact with the Customer Care Department is when the future buyer signs the Future Purchase Agreement (FPA).
AND THEN?
We send a registration link to the buyer's email, allowing access to our
YIT PLUS online service.
WE WILL HANDLE IT
We are committed to resolving customer requests for two years from the homeowner’s moving in date.
Such requests are handled together with the Complaint Department, the Client Change Department, or directly with the responsible project managers.
We conduct regular customer satisfaction surveys to evaluate opinions of our products and services.
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YIT PLUS
YIT PLUS online service is a unique communication tool that allows apartment owners to communicate with the management company, YIT, and neighbours. As well as allowing scope for discussions with neighbours and the property manager, YIT PLUS also serves as a handy document store.
The apartment owner will find all his/her apartment documents - from purchase agreement to floor plans - at any time. YIT PLUS also includes information about stages of project construction and subsequent steps.
